Shipping policy
LILVU Shipping Policy
At LILVU, we aim to deliver your order safely and as quickly as possible
📦 Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking details (if available).
🌍 Shipping Locations
We currently offer:
- Domestic shipping
- International shipping (selected countries)
⏱ Delivery Times
Estimated delivery times:
- Domestic: 3–7 business days
- International: 7–14 business days
Delivery times may vary depending on your location, customs, or courier delays.
💰 Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
📍 Order Tracking
If tracking is available, you will receive a tracking number once your order has been shipped.
🚫 Delays
We are not responsible for delays caused by:
- Customs processing
- Courier issues
- Weather conditions
- High order volume periods
Lost or Missing Orders
If your order has not arrived within the expected timeframe, please contact us:
📧 support@lilvu.com
We will assist you in resolving the issue.
Address Accuracy
Please ensure your shipping address is correct at checkout. LILVU is not responsible for orders shipped to incorrect addresses provided by the customer