Refund policy

At LILVU, we want you to be satisfied with your purchase. Please read our policy below before placing an order 

📦 Returns

We accept returns within 14 days of delivery.

To be eligible for a return

💰Refunds

Once your return is received and inspected:

• We will notify you of approval or rejection
• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method 

How to request a return

Contact us at: support@lilvu.com
Include your:

• Order number
• Name
• Reason for return
• Photos (if damaged)

Return shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect

We aim to provide high-quality products and a smooth customer experience. Thank you for supporting LILVU.